So what is this thing?
The Countdown promotion will run for 25 hours, starting at noon GMT, Thursday 28 November 2013. There will be a new book available on the UK homepage for a great price every 30 minutes. The last one will go up Friday 29 November 2013 at 12:30pm GMT.
Can I buy all the books?
You can buy as many of the books as you like; we offer free worldwide delivery, so there is no harm in shopping again & again throughout the day. You are however limited to three copies of each book per person — it’s only fair that as many people as possible get to grab a bargain.
What happens if I’m checking out and the books run out?
The book you’re ordering is only definitely yours when you see the confirmation page — up to that point if someone beats you to it, then sorry you’re out of luck. We hope everyone will get at least one of the titles they’re after.
These offers are really good, are they the same books as normal?
Yes — we’ve done some very special deals with some very special publishers to bring you these great bargains.
Oops. In all the excitement I bought a book I don’t want.
That’s fine. Don’t panic — just let us know via the form on our contact us page and we’ll cancel the order for you, as long as it hasn’t already shipped.
Is there a way to find out what the next offer is?
No, sorry, the fact it’s a secret is all part of the fun!
I added a book to my basket and it was removed, what happened?
Sorry, the book sold out during the time it took to add it to your basket, better luck next time.
I fell asleep waiting for the next product and missed it — can I still get it at the offer price somehow?
Sorry, no. These offers are known as WIGIGs in the trade (When It’s Gone, It’s Gone); after the offer is over you’ll often be able to buy the book again but at the normal price.
How long are you doing the offer for?
A new title will be added from noon GMT on Thursday 28 November to 12:30pm GMT on Friday 29 November. Then we’ll all need a bit of a lie down.
Are the products on offer still shipped for free?
Yes, indeed they are. We have free worldwide delivery.
Are there any tricks to get through the checkout quickly?
We recommend that you set up an account (although you don’t need one to shop) and add a credit card ready, save fumbling around when too excited (though you will still need your CVV number).
Don’t miss it!